Your Bitcoin Is Only as Safe as Where You Store It.

Every device we sell is sourced directly from the manufacturer and arrives in factory-sealed, tamper-evident packaging. We verify each shipment before it reaches you. If a seal appears broken or compromised, do not use the device. Contact us so our team can review the issue and advise on the next steps.

Unauthorized sellers on marketplaces like Shopee, Lazada, or Amazon may sell counterfeit or pre-configured devices with compromised firmware. These devices can have pre-generated seed phrases, potentially allowing third-party access to your wallet. Purchasing from a verified, authorized source eliminates this risk.

Our price reflects the cost of doing things correctly: direct sourcing from manufacturers, tamper verification, secure handling, and dedicated support before, during, and after your purchase. A cheaper wallet is not a saving if it comes with the risk of losing your entire portfolio. You are paying once to avoid a mistake that cannot be undone.

Setup is the highest-risk moment for any hardware wallet owner. A wrong step - like failing to properly back up your seed phrase - can lead to permanent loss of funds. That is why we provide step-by-step guidance and direct support. If you are unsure at any point, contact us before proceeding. We are here to make sure you get it right the first time.

Exchanges can be hacked, frozen, or shut down without warning. When your crypto is on an exchange, the exchange holds your private keys - not you. History has shown repeatedly that even major exchanges can fail. A hardware wallet gives you full control: your keys, your coins, no third-party risk.

Our team can help with product enquiries and warranty matters in Vietnamese and English. For personalized guidance on wallet setup, self-custody and security, you can book a separate session with BitcoinVN Consulting - drawing on more than a decade of hands-on experience running BitcoinVN.

Our rule of thumb: once you hold around US$1,000 in crypto, a hardware wallet is a sensible investment. Based on our experience, we estimate that around 99% of the cyber theft cases we have encountered could have been prevented by keeping private keys off internet-connected devices. Do not be negligent about security - invest in your defensive capabilities to keep what is yours.

Hardware wallets can be held or denied customs clearance over cryptographic import licensing requirements - even when purchased directly from the manufacturer. Shipments may be returned or destroyed, leaving you with additional costs and no device. Read our self-import guide.

Yes. You can arrange an in-person purchase at our Saigon HQ or our showroom at ₿itCoffee in Da Nang, without registering on our website or providing a home delivery address. Contact our team beforehand to confirm stock and arrange your purchase.

As we have reported, leaked customer records can become target lists for criminals. Keeping unnecessary personal information out of your wallet purchase helps protect both your privacy and your personal security.