Frequently Asked Questions

How do I receive vouchers and specials?

By subscribing to our Newsletter you are qualified to receive our coupons, specials and our monthly newsletters.

Do you offer bulk purchase discounts?

Please get in touch with our team of if you’re looking to purchase items in larger quantities.

How do I make a purchase? 

To make a purchase, simply add the items you would like to purchase to your cart and proceed to checkout

At checkout, you will be asked to provide payment information, including the payment method you would like to use. 

If you face any issues with your order, please contact  and our team will resolve your issues immediately.

Are there any shipping fees? 

Free shipment fee is applied for minimum order 2.1 mil VND.

What payment methods are accepted? 

 You can pay in Bitcoin, cash-on-delivery or domestic bank wire (Vietnam).

I prefer to stay anonymous. Can I just show up at your shop and purchase in person?

BitcoinVN Shop currently does not operate a public-facing brick-and-mortar facility.

However, if you are based in Ho Chi Minh City (Saigon) and wish to purchase in person please reach out to [email protected] and we will facilitate a solution.

I prefer not to register via your website for privacy reasons. Can I still make a purchase?

Almost certainly yes.

Please reach out to [email protected] and we will facilitate a solution.

What is your product warranty?

BitcoinVN Shop is official reseller of Trezor, Ledger and Blockstream hardware wallets in Vietnam 

As such we are able to offer a one-year-warranty should your device turn out faulty.

Please get in touch with our team at [email protected] if your Trezor or Ledger device fails within this period.

What is the warranty on Coinkite products?

Coinkite does not offer a warranty on their products and they are purchased “as is”.

As such our team is unfortunately unable to provide a warranty on any Coinkite products purchased through our shop.

Please be aware of these circumstances and take it into account for your purchasing decision.

I was really happy with your service and would like to leave a review! Where can I do so?

We feel rewarded and encouraged by every positive review we receive.

So, yes – you can!

The preferred review platforms would be either on Trustpilot, our Facebook page or our own website.

I was really unhappy with your service and would like to leave a review! Where can I do so?

See above.

That said, we would encourage you to reach out to our team at [email protected] first to see if we can fix your issue (we are almost certain, we can!).

What are the official channels of BV Shop?

You can find out BV Shop official channels list here.

How long will the delivery take?

The delivery will be 1 business day if it is within Ho Chi Minh City, 3-4 business days for other provinces.