Need help choosing a product, checking an order, arranging an in-person purchase or handling a warranty issue? Contact the BitcoinVN Shop team below. For order-related requests, please include your order number and product name.
Email (Recommended)
For product enquiries, order support and warranty requests.
Zalo
Contact our team on Zalo: 0983 458 907
Telegram
Contact our support team through @bitcoinvn_cs_bot.
Protect your wallet
BitcoinVN will never ask for your recovery phrase, private keys, wallet password or remote access to your device. Never include these in messages, photos or videos sent to support.
Prefer to buy in person?
In-person purchases and pickups can be arranged at our Saigon office or through our showroom partner at ₿itCoffee in Da Nang, without registering on our website or providing a home delivery address.
Please contact us beforehand to confirm stock and arrange your visit.
Need help with a product you received?
Send us your order number, product name and a brief description of the issue. Include relevant photos or screenshots if helpful, making sure no recovery words, passwords or other sensitive information are visible.
For personalized guidance on wallet setup, self-custody or security, ask our team about a separate BitcoinVN Consulting session.