Privacy Policy

1. Introduction

At BitcoinVN, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services.

By using our services, you consent to the practices described in this Privacy Policy. Please take the time to read and understand this policy.

2. Information We Collect

2.1. Personal Information:

We collect

• Email Address: We collect your email address for communication, authentication and account-related notifications.

We may collect

• Full name, nationality, birthdate: We may collect these information to verify your identity.
• Government-Issued ID: We may collect a copy of your government-issued ID or passport to verify your identity and comply with legal and regulatory requirements.
• Address, proof of residence: We may collect a copy of a document proving your current residence address to comply with legal and regulatory requirements.

Google User Data

If you decide to register or log-in via Google, we will request and collect your email address and full name from Google, for reasons stated above.

2.2. Financial Information:

• Bank Account Information: We collect your bank account details for the purpose of facilitating settlements.
• Transaction Data: We collect information related to your cryptocurrency transactions on our platform like transaction IDs and destination addresses.

2.3. Technical Information:

• IP Address: We collect your IP address for security and monitoring purposes.
• Device Information: We collect information about the device you use to access our platform.

3. How We Use Your Information

We use your information for the following purposes:

• To provide our cryptocurrency exchange services.
• To prevent fraud and other illegal activity on the exchange.
• To enforce our Terms.
• To verify your identity.
• To process transactions.
• To improve our services.
• To comply with legal and regulatory requirements.
• To communicate with you about your account and our services.

4. Data Security and Retention

We employ industry-standard security measures to protect your information. We regularly review our security measures to consider available new technology and methods.

We retain information on active accounts indefinitely. If you violate our Terms, we may suspend your account, but we will keep your information.

5. Disclosure of Information

We may disclose your information to the following parties:

• Service Providers: We may share your information with third-party service providers who assist us in operating our platform.
• Legal and Regulatory Authorities: We may disclose your information to comply with legal and regulatory requirements.
• Blockchain Analysis Providers: We may share your transaction information with blockchain analysis providers in order to comply with legal requirements and uphold the integrity of all transactions on the exchange.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

6. Your Choices

You have the following choices regarding your information:

• Access and Correct: You can access and correct your personal information through your account settings.
• Opt-Out: You can opt out of promotional communications by following the instructions in our emails.

7. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. We will notify you of any significant changes through our website or email.

8. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at [email protected].