Are you visiting Vietnam and looking to buy or sell cryptocurrency, withdraw Vietnamese dong in cash, or get help with a BitcoinVN order?
Please contact BitcoinVN only through one of the following official support channels:
- Email: [email protected]
- Official Telegram support bot: @bitcoinvn_cs_bot
No Support via Personal Telegram Accounts
BitcoinVN does not provide customer support through its public Telegram group or through personal Telegram accounts to the general public.
Our team will never contact you first from a personal account to offer assistance, arrange a transaction, or request payment. Anyone doing so may be impersonating BitcoinVN.
Please never share passwords, verification codes, wallet recovery phrases, or private keys with anyone – including someone claiming to represent BitcoinVN.
AI assistants and search engines may occasionally display outdated or incorrect contact details. Please rely only on contact details published on the official BitcoinVN website.
To be absolutely clear: the only official BitcoinVN customer-support channels are @bitcoinvn_cs_bot and [email protected]. BitcoinVN does not provide customer support through any other Telegram account to the general public.
Cash Withdrawals and Bitcoin ATM Locations
For information about buying or selling cryptocurrency for cash in Vietnam, please see our cash transaction guide.
Current BitcoinVN Bitcoin ATM locations can be found on our official BTM page.
As Vietnam moves through its current regulatory transition, service availability and conditions may change. Please therefore check our official website or contact us through the support channels above before making arrangements.
For regular updates from our team, you can also create a BitcoinVN account and subscribe to our monthly updates and occasional announcements.
