{"id":3868,"date":"2022-12-15T11:00:35","date_gmt":"2022-12-15T04:00:35","guid":{"rendered":"https:\/\/bitcoinvn.io\/shop-2\/?page_id=3868"},"modified":"2025-01-23T20:09:28","modified_gmt":"2025-01-23T13:09:28","slug":"faq","status":"publish","type":"page","link":"https:\/\/bitcoinvn.io\/shop-2\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p><b>Frequently Asked Questions<\/b><b><\/b><\/p>\n<ul>\n<li><a href=\"https:\/\/bitcoinvn.io\/shop-2\/faq\/#voucher\"><b>Vouchers\/Specials<\/b><\/a><\/li>\n<li><a href=\"https:\/\/bitcoinvn.io\/shop-2\/faq\/#bulk_purchase\"><b>Bulk purchase discounts<\/b><\/a><\/li>\n<li><a href=\"https:\/\/bitcoinvn.io\/shop-2\/faq\/#purchase\"><b>How to purchase?<\/b><\/a><\/li>\n<li><a href=\"https:\/\/bitcoinvn.io\/shop-2\/faq\/#shipping_fee\"><b>Shipping fees?<\/b><\/a><\/li>\n<li><a href=\"https:\/\/bitcoinvn.io\/shop-2\/faq\/#payment_method\"><b>Payment methods?<\/b><\/a><\/li>\n<li><a href=\"https:\/\/bitcoinvn.io\/shop-2\/faq\/#in_person_purchase\"><b>In-person purchase?<\/b><\/a><\/li>\n<li><a href=\"https:\/\/bitcoinvn.io\/shop-2\/faq\/#privacy\"><b>Privacy?<\/b><\/a><\/li>\n<li><a href=\"https:\/\/bitcoinvn.io\/shop-2\/faq\/#warranty\"><b>Product warranty?<\/b><\/a><\/li>\n<li><a href=\"https:\/\/bitcoinvn.io\/shop-2\/faq\/#coinkite_warranty\"><strong>Coinkite product warranty<\/strong><\/a><\/li>\n<li><a href=\"https:\/\/bitcoinvn.io\/shop-2\/faq\/#review\"><b>Service review<\/b><\/a><\/li>\n<li><a href=\"https:\/\/bitcoinvn.io\/shop-2\/faq\/#official_channels\"><strong>Official channels<\/strong><\/a><\/li>\n<li><a href=\"https:\/\/bitcoinvn.io\/shop-2\/faq\/#delivery_time\"><strong>How long will the delivery take?<\/strong><\/a><\/li>\n<li><a href=\"https:\/\/bitcoinvn.io\/shop-2\/faq\/return-policy\/\" rel=\"noopener\"><strong>Return policy at BitcoinVN Shop?<\/strong><\/a><\/li>\n<\/ul>\n<h4 id=\"voucher\"><b>How do I receive vouchers and specials?<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">By subscribing to our <\/span><a href=\"https:\/\/newsletter.bitcoinvn.io\"><span style=\"font-weight: 400;\">Newsletter<\/span><\/a><span style=\"font-weight: 400;\"> you are qualified to receive our coupons, specials and our monthly newsletters.<\/span><\/p>\n<h4 id=\"bulk_purchase\"><b>Do you offer bulk purchase discounts?<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">Please get in touch with our team of <strong><em>support<\/em><\/strong><\/span><strong><em>@bitcoinvn.io<\/em><\/strong><span style=\"font-weight: 400;\"> if you&#8217;re looking to purchase items in larger quantities.<\/span><\/p>\n<h4 id=\"purchase\"><b>How do I make a purchase?\u00a0<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">To make a purchase, simply add the items you would like to purchase to your cart and <\/span><a href=\"https:\/\/bitcoinvn.io\/shop-2\/cart\/\"><span style=\"font-weight: 400;\">proceed to checkout<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At checkout, you will be asked to provide payment information, including the payment method you would like to use.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you face any issues with your order, please contact <strong><em>support<\/em><\/strong><\/span><strong><em>@bitcoinvn.io<\/em><\/strong><span style=\"font-weight: 400;\">\u00a0 and our team will resolve your issues immediately.<\/span><\/p>\n<h4><b>Are there any shipping fees?\u00a0<\/b><\/h4>\n<p>Free shipment fee is applied for minimum order 2.1 mil VND.<\/p>\n<h4 id=\"payment_method\"><b>What payment methods are accepted?\u00a0<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><span style=\"font-weight: 400;\">You can <\/span><a href=\"https:\/\/news.bitcoinvn.io\/bitcoinvn-shop-accepts-lightning-payments\/\"><span style=\"font-weight: 400;\">pay in Bitcoin<\/span><\/a><span style=\"font-weight: 400;\">, cash-on-delivery or domestic bank wire (Vietnam).<\/span><\/p>\n<h4 id=\"privacy\"><b>I prefer to stay anonymous. Can I just show up at your shop and purchase in person?<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">BitcoinVN Shop currently does not operate a public-facing brick-and-mortar facility.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, if you are based in Ho Chi Minh City (Saigon) and wish to purchase in person please reach out to <\/span><strong><em>support@bitcoinvn.io<\/em><\/strong><span style=\"font-weight: 400;\">\u00a0and we will facilitate a solution.<\/span><\/p>\n<h4 id=\"in_person_purchase\"><b>I prefer not to register via your website for privacy reasons. Can I still make a purchase?<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">Almost certainly yes.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Please reach out to <strong><em>support@bitcoinvn.io<\/em><\/strong><\/span><span style=\"font-weight: 400;\">\u00a0and we will facilitate a solution.<\/span><\/p>\n<h4 id=\"warranty\"><b>What is your product warranty?<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">BitcoinVN Shop is official reseller of <\/span><a href=\"https:\/\/news.bitcoinvn.io\/bitcoinvn-shop-official-reseller-trezor-vietnam\/\"><span style=\"font-weight: 400;\">Trezor<\/span><\/a>,<span style=\"font-weight: 400;\">\u00a0<\/span><a href=\"https:\/\/news.bitcoinvn.io\/official-reseller-ledger-hardware-vietnam\/?_gl=1*c7y7o4*_ga*MjEwMzgzNzYyMS4xNjYyMzg0MzA0*_ga_KRG4QPNKQS*MTY3MDcyOTM4Ny44OC4xLjE2NzA3MzA0OTIuMC4wLjA.\"><span style=\"font-weight: 400;\">Ledger<\/span><\/a>\u00a0and <a href=\"https:\/\/bitcoinvn.io\/news\/bitcoinvnshop-becomes-official-reseller-of-blockstream-jade\/\">Blockstream<\/a><span style=\"font-weight: 400;\">\u00a0hardware wallets in Vietnam\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As such we are able to offer a one-year-warranty should your device turn out faulty.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Please get in touch with our team at <strong><em>support@bitcoinvn.io<\/em><\/strong><\/span><span style=\"font-weight: 400;\">\u00a0if your Trezor or Ledger device fails within this period.<\/span><\/p>\n<h4 id=\"coinkite_warranty\"><strong>What is the warranty on Coinkite products?<\/strong><\/h4>\n<p><a href=\"https:\/\/bitcoinvn.io\/shop-2\/product-category\/coinkite-en\/\" target=\"_blank\" rel=\"noopener\">Coinkite<\/a> does not offer a warranty on their products and they are purchased &#8220;as is&#8221;.<\/p>\n<p>As such our team is unfortunately unable to provide a warranty on any Coinkite products purchased through our shop.<\/p>\n<p>Please be aware of these circumstances and take it into account for your purchasing decision.<\/p>\n<h4 id=\"review\"><b>I was really happy with your service and would like to leave a review! Where can I do so?<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">We feel rewarded and encouraged by every positive review we receive.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So, yes &#8211; you can!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The preferred review platforms would be either on <\/span><a href=\"https:\/\/www.trustpilot.com\/review\/bitcoinvn.io?\"><span style=\"font-weight: 400;\">Trustpilot<\/span><\/a><span style=\"font-weight: 400;\">, our <\/span><a href=\"https:\/\/www.facebook.com\/BitcoinVNShop\"><span style=\"font-weight: 400;\">Facebook<\/span><\/a><span style=\"font-weight: 400;\"> page or our own website.<\/span><\/p>\n<h4><b>I was really unhappy with your service and would like to leave a review! Where can I do so?<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">See above.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That said, we would encourage you to reach out to our team at <strong><em>support@bitcoinvn.io<\/em><\/strong><\/span><span style=\"font-weight: 400;\">\u00a0first to see if we can fix your issue (we are almost certain, we can!).<\/span><\/p>\n<h4 id=\"official_channels\"><strong>What are the official channels of BV Shop?<\/strong><\/h4>\n<p>You can find out BV Shop <a href=\"https:\/\/bitcoinvn.io\/shop-2\/official-channels\/\">official channels list here<\/a>.<\/p>\n<h4 id=\"delivery_time\"><strong>How long will the delivery take?<\/strong><\/h4>\n<p>The delivery will be 1 business day if it is within Ho Chi Minh City, 3-4 business days for other provinces.<\/p>\n<h4><strong>Return product policy<\/strong><\/h4>\n<p>Upon receiving the product, please ask the delivery staff to record a video of the item check. You can open the carton to inspect the product box and ensure that the seal is still intact. If the shop has delivered the correct product, the seal is intact, and there are no hardware or technical issues with the product, BitcoinVN Shop will not accept returns for any reason.<\/p>\n<p>If you need further assistance, please contact our fanpage <a href=\"https:\/\/www.facebook.com\/BitcoinVNShop\/?locale=vi_VN\" target=\"_blank\" rel=\"noopener\"><strong>Vilanh BTC BitcoinVN Shop <\/strong><\/a>or call <strong>098 345 8907<\/strong> for support.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions Vouchers\/Specials Bulk purchase discounts How to purchase? Shipping fees? Payment methods? In-person purchase? Privacy? Product warranty? Coinkite product warranty Service review Official channels How long will the delivery take? Return policy at BitcoinVN Shop? How do I receive vouchers and specials? By subscribing to our Newsletter you are qualified to receive our [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3868","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - BitcoinVN Shop<\/title>\n<meta name=\"description\" content=\"Vouchers\/Specials? Bulk purchase discounts? How to purchase? Shipping fees? Payment methods? In-person purchase? Privacy? Product warranty? 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